Refund policy

Return & Refund Policy

Galerra accepts returns within 30 days after delivery.

Return Eligibility

Items must be returned in their original condition and, when possible, with the original packaging.

Custom and Handmade Artwork

Custom and handmade artworks are eligible for return within the 30-day return window, provided they meet our return condition requirements.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days after delivery at info@Galerra.net with photos and your order number.

How to Start a Return

Email us at info@Galerra.net with your order number and reason for return.

Email: info@Galerra.net
Support Hours: Monday-Friday, 9:00 AM-5:00 PM UTC+8
Company: Biyuan Technology Co., Limited
Address:
RM D07, 8/F KAI TAK FTY BUILDING
NO. 99 KING FUK STREET
SAN PO KONG, HK, CHINA